Refund Policy

Last updated: September 2026

The short version

Placements are instant, automated digital promotional services. Once your payment is verified and your listing total is updated, the service has been delivered — so purchases are non-refundable.

Specifically, refunds are not provided when:

• Your listing is outranked by another customer's payments (this is the core mechanic of the Service and is disclosed before purchase);
• The weekly reset clears the board at the end of a ranking period;
• You change your mind after your placement is live;
• Your listing is removed for violating our Terms.

Refunds are provided when:

• We fail to deliver your placement entirely (payment verified, listing never appears) and cannot fix it within a reasonable time;
• A duplicate payment occurs due to a technical error on our or our payment provider's side;
• Applicable consumer law requires it.

How to raise an issue

Email hello@theonly.ai with your transaction reference within 14 days of payment. Our merchant of record processes any approved refunds to your original payment method.